It is the receiver's responsibility to examine the goods including glassware and accessories, at the time of delivery. If any deficiency and/or breakages are found, customers are advised to reject the goods at that time and contact our customer service department immediately. Otherwise, no exchange or cancellation of orders would be accepted.
Glassware or accessories shall not be refunded or returned after the receiver has acknowledged receipt of the goods.
Refund or exchange guarantee will only be applicable on wine, champagne or spirits below HK$750 (per bottle) or less than 10 years old.
Refund or exchange is only accepted when the goods in original packing is returned with the valid original receipt.
If you’re entitled for a refund, it will be issued in a form of a cheque within 4 weeks.
Shop credit will be provided to buy alternative goods if the goods to be exchanged is out of stock.
In the event that you would like to claim a refund or return, please call our customer service hotline +852 2315 6231 or email to firstname.lastname@example.org within 3 days from the date of delivery.
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